Shipping policy
Amelia Island Soap & Trading Company
At Amelia Island Soap & Trading Company, we appreciate every order and look forward to bringing a little coastal luxury right to your doorstep! As a small, family-run business, we take care in preparing and shipping your purchases.
Order Processing & Shipping
We strive to process and ship orders containing in-stock merchandise within 4–8 business days after your order is placed.
Business days are Monday through Friday, excluding weekends and major holidays.
Please note that the 4–8 business day timeframe is an estimate for processing and shipment, not a guaranteed delivery date. Delivery time after shipment depends on the shipping carrier and destination.
Product Availability
All orders are subject to product availability.
While we make every effort to maintain accurate inventory information, some items may occasionally become unavailable or require additional time to restock.
If an item in your order is unavailable or significantly delayed, we will contact you with available options, which may include waiting for the item, selecting an alternative, or receiving a refund for the unavailable merchandise.
Shipping Delays
Although we work hard to ship orders promptly, delays may occasionally occur due to:
- High order volumes or seasonal demand.
- Product availability or supplier delays.
- Holidays and unexpected business interruptions.
- Severe weather or natural disasters.
- Shipping carrier delays or service disruptions.
- Circumstances beyond our reasonable control.
We appreciate your patience and understanding. If we anticipate a significant delay, we will make reasonable efforts to notify you and provide updated information.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on your order and the available shipping options.
Any free shipping promotions will be clearly displayed on our website or during checkout, along with applicable eligibility requirements.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow time for the carrier to update tracking details after your package has been accepted.
Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
Please double-check your shipping address before submitting your order.
If you discover an error, contact us as soon as possible at ameliaislandsoapco@gmail.com. We will do our best to assist before your order ships, but address changes cannot be guaranteed once an order has been processed or shipped.
Lost, Damaged, or Missing Packages
If your package arrives damaged, contains incorrect merchandise, or appears to be missing, please contact us at ameliaislandsoapco@gmail.com with your order number and details.
For damaged merchandise, photographs of the packaging and affected products are helpful.
We will review the issue and work with you and the shipping carrier, when appropriate, to determine a resolution consistent with our Return & Refund Policy and applicable law.
Returns & Exchanges
We accept eligible returns within 30 days of delivery for unused, unopened merchandise in its original packaging.
For complete information, please review our Return & Refund Policy.
Contact Us
Have a question about your order or shipping? We're happy to help!
Amelia Island Soap & Trading Company
Email: ameliaislandsoapco@gmail.com
Website: www.ameliaislandsoapco.com
Thank you for supporting our small, family-run business. We appreciate your patience, your trust, and the opportunity to bring a little Amelia Island charm into your home!